Property Passport Support

Check your inbox, spam, junk and promotions folders for “Property Passport.” Confirm the email address on your Stripe receipt. If the delivery email is still missing, email support with your property address, city, checkout email and receipt reference. Do not purchase again to troubleshoot.

Allow a few moments for the report to prepare and keep a stable internet connection. If the page shows an error or remains stuck, reopen the secure email link in an up-to-date Safari, Chrome, Edge or Firefox browser. If you opened it inside an email or social app, try opening it in your normal browser. Allow cookies for ontariohomeintel.ca. Do not share your secure link publicly. If access still fails, contact support instead of paying again.

Open the secure link from your delivery email for the purchased property. Public previews show counts only. A purchase is tied to the selected property and does not unlock every address. If the link fails, or the report shows the wrong property, email support with your receipt reference and the address you purchased.

Wait until the full report has finished loading, then try Print / Save PDF again. Use your browser’s Print command if necessary. Choose Save as PDF or a PDF printer on a computer. On a phone or tablet, use the print preview’s sharing options. Include background graphics when available to preserve the status colours. If the layout is incomplete, contact support and include your device and browser.

A Property Passport organizes city-specific screening results from official public sources for a matched property. It includes findings, source verification links, context, recommended next steps and limitations. Check coverage varies by city and source availability.

It is not an appraisal, home inspection, survey, title opinion, zoning certificate, legal opinion, environmental assessment or complete permit-history certificate. It does not certify ownership, physical condition, permitted use or utility connections, and does not create a REALTOR® client relationship. Verify material matters with the appropriate authority or qualified professional.

Green: No issue identified in the specific source checked. This is not a guarantee or clearance.

Yellow: Further investigation or confirmation is recommended.

Red: An explicit source-backed material condition warrants priority attention. Red does not mean you should not buy the property. Investigate the specific finding, confirm its implications and consider it in your due diligence; it is not a purchase recommendation.

Neutral: Information could not be reliably verified or the available source coverage is insufficient.

Different properties have different records and mapped conditions. A source may also be unavailable, incomplete or limited in coverage. Neutral results do not establish clearance. Results reflect the sources screened when the report was generated; official records can change.

No. The free sample is a completed example for one property. Your paid Passport is generated for the property selected at purchase. The free preview shows the matched address and screening totals without revealing the paid findings.