OHI | Can My Landlord? · Ontario rental question #19
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Last verified: September 15, 2026
Quick answer: Yes, in certain circumstances. If the landlord and tenant have agreed that the tenancy will end or one side has given a notice of termination, the landlord may enter to show the unit to prospective tenants between 8 a.m. and 8 p.m. after making a reasonable effort to inform the tenant. Other types of showing—such as to prospective buyers—generally require at least 24 hours’ written notice and a lawful purpose.
Sections 26 and 27 of the RTA govern landlord entry. The special rule for prospective tenants applies once termination conditions are met. Entry to allow a potential purchaser, insurer, mortgagee or other listed person to view the unit generally requires written notice at least 24 hours before entry, a stated reason, and a time between 8 a.m. and 8 p.m.
Lawful entry is not permission for harassment, excessive disruption or careless handling of belongings. The tenant’s reasonable enjoyment and privacy still matter.
Does the tenant have to leave during a showing?
The RTA does not generally require the tenant to vacate simply because a lawful showing occurs. Parties can cooperate on practical arrangements, but the landlord should not misrepresent a request as a legal requirement.
Can a lockbox be used?
A lockbox does not replace the entry rules. The landlord remains responsible for who enters, why, and whether required notice or reasonable efforts were provided.
Can photos or video be taken?
Showing a unit and photographing a tenant’s belongings are different issues. Listing media can create privacy concerns. Landlords should minimize personal information, obtain appropriate consent where needed and consider alternatives such as previous vacant-unit photos.
What should a tenant do?
- Keep written records of notices and proposed showing times.
- Secure valuables and sensitive documents, and communicate reasonable privacy concerns.
- Offer workable alternatives if a proposed time creates a serious issue, while recognizing lawful entry rights.
- Document repeated improper entry or substantial interference and seek advice if it continues.
What should a landlord do?
- Identify whether the showing is for prospective tenants or purchasers and apply the correct entry rule.
- Give clear written notice when required and keep records of reasonable efforts to inform.
- Limit attendance, supervise access and avoid unnecessary images of personal belongings.
- Group showings reasonably where possible to reduce disruption.
Example
After an N9 notice, the landlord texts the tenant that a prospective tenant will attend tomorrow at 2 p.m. and makes a reasonable effort to inform them. A buyer showing before the tenancy ends generally follows the separate 24-hour written-notice rule.
Related OHI guides and tools
Official Ontario sources
- Residential Tenancies Act, 2006
- Landlord and Tenant Board: Renting in Ontario
- Current LTB forms, instructions and filing information
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General information only: This article discusses Ontario residential tenancies and is not legal advice. Some rentals are exempt from all or part of the RTA. The outcome of a dispute depends on the facts and evidence. Rules and forms can change; verify current information with Tribunals Ontario or obtain advice from a licensed Ontario legal professional.